As a carer, we frequently see the people that we help at their most fragile and often in a defenceless condition. Added to this, they may be feeling nervous, scared, embarrassed or just plain bad tempered. When this happens, we need to be ready to make them feel comfortable with us in order that they will open up, tell us how they are feeling and make it easier for us to care for them.
By make a few small changes to the way that you deal with them, you can make each one of these people feel much happier and contented, knowing that you are enjoying your job of looking after them.
Try out these 4 ways of ensuring their positive welfare and ability to feel relaxed and comfortable with you:
Remember they are just like you
We are all human; sometimes we get tired of being old or ill and just want to feel recognised as a person. Call them by name, hold their hand when talking to them and always give good eye contact. This way you will build a natural connection that will provide them with a feeling of trust and recognition.
Give them some control
They may have previously felt empowered, taking care of a home and family and never feeling vulnerable or not in control. Now they may feel that you have all of the control and they have none. This feeling of helplessness can be physically and emotionally draining. To prevent this, involve them in decision making and choices; always keep them in the picture.
Help take away their fear
Being ill or old can be very frightening; who knows what lies ahead or what fears will need to be faced? Employment, family, money; all of these things may now lie in disarray and they may feel unable to restore order or any sense of normality to their life. Remain calm and composed and re-assure them that you will help them with all that you can, taking care of them and reducing their fears.
Show respect at all times
Ask them if it is OK to use their first name and preserve their dignity and self-respect, even when you are having to carry out gruelling tasks. Always be polite and patient and treat them as you would wish to be looked after yourself. Show them that you are always on their side, will do your best to be there for them and will work hard to care for them in the best way possible.
Let us know how you make people feel comfortable with you. Tell us on our Facebook https://facebook.com/lavorocare or Tweet at us https://twitter.com/joblavoro .
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